Direct answer
The best delivery checklist for Instagram and WhatsApp sellers is simple: confirm the customer's name, phone, full address, payment or COD status, item details, delivery urgency, package label, proof expectation, and return instruction before the order leaves your hands.
YaadRunner has not confirmed COD as an available courier service. If COD matters to your business, treat it as a capability to discuss during review, not as something included by default.
Order-to-delivery checklist
Use this before every pickup, especially when orders are sold through DMs and customer information lives across chat threads.
- Capture the customer's full name and the phone number they will answer during delivery.
- Collect the full drop-off address plus a landmark, gate note, office name, or access instruction.
- Confirm whether the order is paid, pending payment, or requesting COD review.
- Package the item securely and avoid sending prohibited, restricted, fragile, perishable, or high-value items without review.
- Label the package with customer name, phone, delivery area, and order reference.
- Choose the requested delivery speed and wait for delivery confirmation before promising a time.
- Tell the customer what update and proof method to expect.
- Keep the order chat, payment status, and proof after completion in one place for your records.
- Decide in advance what happens if the customer is unavailable.
What customer details matter most
The most common delivery problems often start with incomplete customer details. A name and parish are not enough. A driver or runner needs a clear location, reachable contact, and permission to complete the handoff.
| Detail | Why it matters |
|---|---|
| Recipient name | Confirms who should receive the order. |
| Recipient phone | Allows questions before or during handoff. |
| Full address and landmark | Reduces time lost searching for the location. |
| Access note | Helps with gates, apartment blocks, office reception, or security desks. |
| Payment or COD status | Prevents confusion at handoff. COD must be reviewed if requested. |
| Return instruction | Avoids rushed decisions when the recipient is unavailable. |
Packaging and labels
Packages should be sealed, sized honestly, and labeled before pickup. Do not rely on the courier to identify loose items or match them to a chat thread.
Do not put passwords, banking credentials, government identification numbers, or unnecessary sensitive customer information on the package or in the public request form.
- Use one package per order when possible.
- Put the customer's name and phone on the label.
- Keep fragile or restricted items out of the batch unless reviewed.
- Take a package photo before pickup if your store needs an internal record.
Set customer expectations before pickup
A seller should not promise same-day, exact arrival time, COD handling, or a reattempt policy until those details are confirmed. Tell customers that delivery is being arranged and that timing is confirmed after review.
For repeat selling, a small delivery pilot can show whether grouped pickups, specific delivery days, or recurring pickup windows are worth discussing.
Ready to act?
Discuss a delivery pilot or consultation.
Share your pickup area, delivery areas, volume, proof needs, returns, and timing so YaadRunner can review whether a pilot is practical.