YaadRunner
Courier FAQ

Courier delivery questions, answered plainly.

Use these answers to understand quote requests, availability, local delivery limits, proof, failed handoffs, business delivery, and what still requires YaadRunner review before acceptance.

3 questions

Booking and Service Availability

What happens before a delivery request is accepted.

Is submitting a request the same as confirming a delivery?

No. Submitting a courier request gives YaadRunner the details needed to review the job. The delivery is not accepted or guaranteed until YaadRunner confirms availability, timing, item fit, and price.

Start a courier quote request
What information is needed for a courier quote?

YaadRunner needs customer contact details, pickup and drop-off areas, full pickup and recipient details, requested date, urgency, item category, plain-language item description, value range, readiness for pickup, proof preference, and any return-trip or multi-stop needs.

Open the courier request form
Which courier service should I choose?

Choose same-day delivery for urgent or chosen-day timing, package delivery for local package pickup and drop-off, document delivery for authorized paperwork handoffs, and business delivery when a seller or company needs repeat local delivery support.

Compare courier services

3 questions

Service Areas and Timing

How YaadRunner reviews coverage, dates, and urgent requests.

What areas does YaadRunner currently serve?

The site lists service-area pages for Jamaican parishes, but courier-specific coverage is still confirmed by exact pickup point, drop-off point, timing, route, item type, and runner availability. Submit the exact locations before treating any area as confirmed for courier delivery.

Browse service areas
Can I request same-day delivery?

Yes, you can request it, but same-day delivery is availability-based. YaadRunner reviews the route, requested timing, item, pickup readiness, and runner fit before confirming whether same-day delivery can be accepted.

Read about same-day delivery
What are YaadRunner's operating days and hours?

The public footer states Mon - Sat, 8:00 AM - 6:00 PM. Courier requests still require confirmation because route timing, pickup access, and runner availability can vary.

Contact YaadRunner

3 questions

Pricing and Payment

Quote factors, deposits, and payment from overseas.

How is a courier quote calculated?

A quote can depend on pickup and drop-off communities, distance, route, urgency, item type, package size or weight, declared value range, number of stops, waiting time, return needs, authorization requirements, and proof requested.

Request a courier quote
Can I open a courier request with a deposit?

The existing request flow supports a US$25 deposit option for courier-style and custom requests. YaadRunner still reviews the job and confirms the final price before the delivery is accepted.

Review pricing options
What payment methods are available?

The app currently supports online card checkout for deposits and fixed-price services. Any payment method beyond the configured online checkout should be confirmed with YaadRunner before relying on it.

View payment options

6 questions

Packages, Documents, and Restricted Items

What can be reviewed for delivery and how to prepare items.

What items can YaadRunner deliver?

YaadRunner can review eligible local courier requests such as packages, authorized documents, office paperwork, business orders, and local handoffs. The item must be lawful, practical, safe, and accepted after review.

Read package delivery details
What items are restricted or require review?

Hazardous, controlled, regulated, perishable, high-value, fragile, unsafe, illegal, or authorization-sensitive items require review and may be declined. Do not assume cash, jewelry, medication, alcohol, tobacco, restricted originals, or regulated goods can be transported.

See package restrictions
How should I prepare and label a package?

The package should be closed, protected, ready for handoff, and labeled with recipient name, recipient phone, delivery address, and useful landmarks or access notes. Share approximate size, weight, item type, value range, and handling needs in the quote request.

Prepare a package delivery
Are there package size, weight, or value limits?

No public hard limits are confirmed yet. Share approximate dimensions, weight, item type, and declared value range so YaadRunner can review whether the item is practical and acceptable.

Share package details for review
Can YaadRunner pick up and deliver documents?

Yes, YaadRunner can review authorized pickup and delivery of eligible documents, with confirmation and proof where available. It does not provide legal advice, notarization, process serving, document certification, or government authentication.

Read document delivery details
Should I put sensitive information in the courier form?

No. Use plain delivery facts only. Do not enter passwords, banking credentials, government identification numbers, full account numbers, or unnecessary sensitive document contents in the website form.

Use the courier request form

4 questions

Pickup, Handoff, Delays, and Failed Attempts

Recipient readiness, returns, extra stops, and delay factors.

What happens if the recipient is unavailable?

YaadRunner uses the provided recipient contact details and reports the issue. A return, reattempt, alternate handoff, or reschedule requires confirmation and may affect the quote.

Add recipient details
Can a delivery include more than one stop?

Multi-stop delivery can be requested, but it must be reviewed before acceptance. Extra stops, waiting time, routing, and proof needs may affect timing and price.

Request a multi-stop quote
Can an item be returned to the sender?

A return trip can be requested or added after a failed handoff, but it requires confirmation and may change the quote. Return handling is not automatic unless agreed before the job is accepted.

Include return-trip needs
What can delay a courier delivery?

Delays can come from traffic, weather, route distance, pickup readiness, recipient availability, wrong or incomplete addresses, authorization checks, waiting time, and runner availability.

Review timing details

2 questions

Delivery Updates and Proof

What proof can be discussed before the job is accepted.

What proof is provided after delivery?

Verified proof options include delivery updates, notes, and photo confirmation where allowed. The exact proof method is confirmed before the request is accepted.

Choose proof preference
Does YaadRunner provide live tracking?

Live GPS tracking has not been verified as an available feature. YaadRunner can discuss delivery status updates and proof after completion instead.

Discuss business delivery needs

3 questions

Changes, Cancellations, Returns, Loss, and Damage

Policies that are confirmed case by case until owner terms are published.

Can I change pickup, drop-off, or timing after submitting?

You can ask, but changes require review. A new address, time window, recipient, extra stop, or return need may change availability, route fit, and price.

Contact YaadRunner about a change
Can I cancel a courier request?

Cancellation handling has not been published as a fixed courier policy. Ask YaadRunner to review the request status, timing, and any costs already incurred before assuming cancellation terms.

Contact YaadRunner
What happens if an item is lost or damaged?

A public courier loss and damage policy has not been confirmed. High-value, fragile, restricted, or regulated items require review before acceptance, and customers should not assume insurance coverage unless YaadRunner confirms it.

Review restricted-item guidance

3 questions

Business and Recurring Delivery

Delivery support for sellers, offices, and repeat delivery needs.

Does YaadRunner offer delivery for online sellers?

Yes, YaadRunner can discuss delivery support for online stores, Instagram sellers, WhatsApp sellers, shops, offices, and other businesses that already receive orders. Scope, route fit, proof, and pricing are confirmed before any pilot.

Explore business delivery
Can a business arrange recurring pickups or batch deliveries?

Recurring pickup windows and batch deliveries can be discussed, but they are not promised as standard features yet. YaadRunner reviews delivery volume, pickup area, delivery areas, item type, timing, returns, and proof needs first.

Send a business delivery inquiry
Does YaadRunner handle COD?

COD has not been confirmed as an available courier service. If your business wants cash-on-delivery handling, mention it as a desired capability so the owner can review whether it is possible.

Ask about business delivery needs

2 questions

Booking From Overseas

How diaspora customers can request local delivery help in Jamaica.

Can I book and pay from overseas?

Yes. YaadRunner is built for customers who need help in Jamaica from overseas. You can submit a request online and use the existing online checkout options where available, then YaadRunner follows up by email or WhatsApp.

Request courier help from overseas
Does YaadRunner provide international shipping or a US warehouse address?

No. YaadRunner courier delivery is local delivery and last-mile support in Jamaica. It does not provide international shipping, freight forwarding, customs clearance, or a US warehouse address.

Read local package delivery details

Ready to send details?

Start with a quote request.

YaadRunner will review availability, timing, item fit, and price before accepting any courier delivery.

Request courier quote